Refund Policy

Last updated: 2026-10-13

Orders for FreeSnap are processed by Paddle.com, our Merchant of Record, which handles refunds on our behalf.

14-day money-back guarantee

If you are not satisfied, you can get a full refund of any subscription payment (first payment or renewal) requested within 14 days of that payment, no questions asked. After a refund your account returns to the Free plan.

After 14 days

Payments older than 14 days are not refundable, except where the law requires it or where we stop the service (then we refund the unused part of the prepaid period). You can cancel at any time to stop future renewals; you keep Pro features until the end of the period you paid for.

How to ask for a refund

• Email us from your account's email address, or
• Find your order at paddle.net (using the email on your receipt) and request a refund from Paddle directly.

Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank. Taxes charged are refunded together with the payment.

Free plan

You can try FreeSnap on the Free plan before paying, with no card required.

Your statutory rights as a consumer are not affected. If the English and Arabic versions differ, the English version governs.

العربية